Terms of Service
Please print and keep a copy of this Agreement. If you do not agree to abide by the terms and conditions of this Agreement, please do not become a user of Clovo. Use of the software constitutes acceptance of this agreement.
1. Ownership of the Information, Materials and Software
You expressly acknowledge and agree that the software contains information, text, software, photos, video, graphics, music, sounds and other material (called “Materials”) that are protected by copyrights, trademarks, trade secrets, patents or other proprietary rights (called “Intellectual Property Rights”), that these Intellectual Property Rights are valid and protected in all forms, media and technologies existing now or developed later, and that all right, title and interest in and to these Materials, including but not limited to all Intellectual Property Rights, belong solely and exclusively to the owners and creators of Clovo.
2. Use of the Information and Materials of the Software
The licence granted herein is nonexclusive, personal to you and nontransferable.
2.1. Except as you may be expressly permitted by this Agreement, you may not use, modify, adapt, reformat, download, upload, post, reproduce, broadcast, publish, display, perform, transfer or redistribute any Materials in any form, format or media or by means of any technology without obtaining the prior written authorization of the owners and creators of Clovo and any other owner of the Intellectual Property Rights in such Materials.
2.2. You may, on an occasional and irregular basis, include insubstantial portions of Materials from the website in memoranda, reports and presentations, and then only to the extent that such use constitutes “fair use” under applicable copyright and intellectual property law, provided that in each instance you include in all such memoranda, reports and presentations all copyright, trademark and other notices from the website and the information used, original source attribution, and the phrase “Used with permission from the owners and creators of Clovo” except for such other Materials which have been incorporated into Clovo by reference and as such require permission from the owners of such Materials.
2.3. If you reproduce Materials from the software, as permitted by this Agreement, you must preserve any copyright, trademark or other notices contained in or associated with them. This means, among other things, that if the specific Material you are reproducing does not contain the relevant notices that appear on the website, you must go to the place on the website where such notices appear and copy them into the Materials you are reproducing.
2.4. All copyrights and copyrightable materials which are a part of Clovo including, without limitation, the Clovo (TM) logos, designs, text, graphics, pictures, photos, files, software, applications, code, hidden text, databases and other files and the selection and arrangement thereof are COPYRIGHT © 2026 Sensortree Pty. Ltd ALL RIGHTS RESERVED.
2.5. Except as stated herein, none of the Materials may be copied, reproduced, distributed, republished, transferred, sold, used to create derivative works, performed, downloaded, displayed, posted or transmitted in any form or by any means, including, but not limited to, electronic, mechanical, photocopying, recording, or otherwise, without the prior written consent of Clovo (TM) or the respective copyright owner. Software may not be reverse engineered unless specifically authorised by the owner of the software’s patent and/or copyright.
2.6. Clovo Fitness Software, Clovo.au, the Clovo logo, service marks, trade dress, and/or registered trademarks of Sensortree Pty. Ltd, and may not be copied, imitated or used, in whole or in part, without the prior written permission of Sensortree Pty. Ltd.
2.7. Permission is granted to display and download Contents of Clovo for personal, non-commercial and informational use only; provided that you do not, without the permission of Clovo (TM) or the respective copyright owner, alter the Contents to display the Contents without the Clovo (TM) Copyright notice and these Intellectual Property Guidelines.
2.8. Any unauthorised use of intellectual property will terminate the user’s subscription and violate applicable law. All violations will be prosecuted and all infringing parties will be pursued to the full extent of the law. If you wish to request permission to reproduce Materials from the website for other than the specifically authorised educational purpose, or if you have any questions about the proper way to include such notices, contact the owners and creators of Clovo.
3. This Agreement
This Agreement is the entire agreement between the owners and creators of Clovo and you with respect to the software. Headings in this Agreement are for your convenience only and do not have any legal meaning or effect. If any part of this Agreement is invalid, the rest of this Agreement will remain in effect. If the owners and creators of Clovo waive or fail to enforce any term or condition of this Agreement on any one or more occasions, whether by conduct or otherwise, its waiver or failure to enforce will not mean that it must waive or cannot enforce such term or condition on any other occasion, or any other term or condition of this Agreement. The meaning of this Agreement cannot be changed by your or Clovo’s conduct, even if repeated, or by any custom or practice of others engaged in the same or similar businesses.
4. Prohibited Uses
You agree NOT to use the Clovo software for any of the following purposes or activities:
4.1. The creation, transmission of or posting of any message, data, information, text, software, graphics, files, materials or other Content that is unlawful, libellous, defamatory, obscene, pornographic, indecent, harassing, threatening harmful, invasive of privacy or publicity rights;
4.2. Interference with or disruption to the software’s services or network, including, but not limited to, attempting to gain unauthorised access to the Service, other accounts, computer systems or networks connected to the Service, through password mining or any other means;
4.3. To transmit or upload any material that contains viruses, trojan horses, worms, time bombs, cancelbots, or any other harmful, destructive or deleterious programs;
4.4. In connection with any pyramid schemes, chain letters, junk email, spamming or any duplicative or unsolicited messages;
4.5. To impersonate another or create a false identity or otherwise misrepresent an affiliation with a person or entity;
4.6. To cause harm to minors;
4.7. To infringe another’s patent, trademark, copyright, trade secret, or other intellectual property;
4.8. To violate another’s privacy;
4.9. To violate any applicable laws, statutes or regulations;
4.10. To stalk;
4.11. To violate any applicable Australian laws, regulations, or requirements of any Australian regulatory authority, including but not limited to the Australian Securities and Investments Commission (ASIC), the Australian Competition and Consumer Commission (ACCC), and the Australian Prudential Regulation Authority (APRA);
4.12. To use any robot, spider, or other automatic device, or manual process to monitor or copy Clovo content without Clovo (TM)’s prior express written permission;
4.13. To post a link, address or other contact to any site which is for any of the above purposes; or
4.14. To defame another individual or entity.
4.15. To create, duplicate or transmit any pornography.
5. Termination of this Agreement
The owners and creators of Clovo may, in their sole and absolute discretion, and with or without notice, suspend or terminate your access to the software, or terminate this Agreement and thus your rights to use the software, for any conduct or use (whether by you or anyone else using your version of the software) that the owners and creators of Clovo believe is a violation of this Agreement or for any other conduct or use that the owners and creators of Clovo believes is harmful to other users or to the website or the interests of the owners and creators of Clovo.
6. Disclaimer of Warranties
6.1. THE SOFTWARE AND ALL INFORMATION, MATERIALS AND WEBSITES ACCESSIBLE THROUGH THE SOFTWARE ARE PROVIDED ON AN “AS-IS,” “AS-AVAILABLE” BASIS. THERE ARE NO WARRANTIES, EXPRESSED OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, REGARDING OR RELATING TO PRODUCTS, SOFTWARE OR WEBSITES FURNISHED TO SUBSCRIBERS UNDER THIS AGREEMENT OR IN CONNECTION WITH THE SOFTWARE. Clovo AND Sensortree Pty. Ltd EXPRESSLY DISCLAIM ALL WARRANTIES, EXPRESSED AND IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE AND NON-INFRINGEMENT AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THIS DISCLAIMER DOES NOT APPLY TO GUARANTEES THAT CANNOT BE EXCLUDED UNDER THE AUSTRALIAN CONSUMER LAW (SCHEDULE 2 OF THE COMPETITION AND CONSUMER ACT 2010 (CTH)).
6.2. You expressly agree that your use of the software is at your sole risk. The owners and creators of Clovo do not warrant that the software will be uninterrupted or error free; nor does it make any warranty as to the results that may be obtained from your use of the software, or as to the accuracy, reliability, completeness, or content of any information, website, software or merchandise that may be provided through the software. No statement, information or advice, including, but not limited to, statements regarding capacity, suitability for use or performance, whether made by the owners and creators of Clovo, employees, reseller or other representative or otherwise, which is not contained in this agreement shall be deemed to be a warranty by the owners and creators of Clovo for any purpose or give rise to any liability of Clovo (TM) whatsoever, and you agree that you will not rely on any such statement, information or advice.
6.3. Where the owners and creators of Clovo are a distributor, rather than a publisher, of Materials accessible through the software, the owners and creators of Clovo exercise no more editorial control over such Materials than does a typical public library, bookstore or newsstand. The views and opinions expressed in such information do not necessarily reflect those of the owners and creators of Clovo or its content providers or licensors. Neither the owners nor creators of Clovo nor its content providers or licensors make any warranties or representations regarding the accuracy, adequacy, truthfulness, completeness, or usefulness of such information.
6.4. Clovo reserves the right, at its sole discretion, to modify or replace any part of this Agreement. It is your responsibility to check this Agreement periodically for changes. Your continued use of the software following the posting of any changes to this Agreement constitutes acceptance of those changes. Clovo may also, in the future, offer new services and/or features in the software (including, the release of new tools and resources). Such new features and/or services shall be subject to the terms and conditions of this Agreement.
7. Limitation of Liability
7.1. UNDER NO CIRCUMSTANCES, INCLUDING NEGLIGENCE, SHALL Clovo OR Sensortree Pty. Ltd, BE LIABLE TO YOU OR ANYONE ELSE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, EXEMPLARY OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGES THAT ARISE FROM LOSS OF ANTICIPATED REVENUE, LOSS OF INFORMATION OR MATERIAL OF ANY KIND, LOST PROFITS, LOSS OF BUSINESS AND INJURY TO PROPERTY, EVEN IF Clovo HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) THAT ARISE IN CONNECTION WITH OR RESULT FROM YOUR USE OF OR INABILITY TO USE THE SOFTWARE INCLUDING, BUT NOT LIMITED TO, YOUR RELIANCE ON ANY MATERIALS, CONTENT, INFORMATION, WEBSITES, SOFTWARE OR PRODUCTS OBTAINED IN THE SOFTWARE, OR MISTAKES, OMISSIONS, INTERRUPTIONS, COMMUNICATIONS FAILURE, DELETION OF FILES OR E-MAIL, ERRORS, DEFECTS, VIRUSES, TROJAN HORSES, DELAYS IN OPERATION OR TRANSMISSION, OR ANY FAILURE OF PERFORMANCE, OR THEFT, DESTRUCTION OR UNAUTHORISED ACCESS TO YOUR RECORDS, PROGRAMS, WEBSITES OR SOFTWARE. THIS LIMITATION DOES NOT APPLY TO THE EXTENT PROHIBITED BY AUSTRALIAN CONSUMER LAW.
7.2. If, notwithstanding the foregoing, the owners and creators of Clovo were to be held liable for damages, then regardless of the form of action (whether in contract, tort, breach of warranty or otherwise), in no event shall the maximum liability of the owners and creators of Clovo and the parties described in the next sentence (Clovo’s “Related Parties”) exceed, either jointly or severally, the aggregate dollar amount paid by you to the owners and creators of Clovo in the twelve (12) months prior to the claimed injury or damage. All of the provisions of this section are also for the benefit of the owners and creators of Clovo (TM)’s directors, officers, shareholders, employees, affiliates, agents, third-party content providers, licensors and the like, and anyone else involved in creating, producing or distributing the software, and each shall have the right to assert and enforce the provisions directly on their own behalf.
7.3. The resources on websites that can be accessed with hypertext links from or using Clovo are not maintained by Clovo (TM), and Clovo (TM) is not responsible for the availability or accuracy of such sites or resources, or the content, advertising, or products on or available from such sites or resources. Such sites may be governed by legal notices and privacy policies, which differ from those of this software.
7.4. Nothing in this Agreement excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)) or any other applicable law that cannot be excluded, restricted or modified by agreement.
8. Indemnification by You
You agree to defend, indemnify and hold harmless the owners and creators of Clovo and its Related Parties from any claims and expenses, including reasonable attorney’s fees, related to any violation of this Agreement by your use of the software, or in connection with the placement or transmission by you of any material using the software except as expressly authorised in this Agreement.
9. Notices
The owners and creators of Clovo may give notice to you by electronic mail, push notification, or in-app notification. Notice by the owners and creators of Clovo shall be effective on the date that the owners and creators of Clovo make a good faith effort to reach you. You shall give notice to the owners and creators of Clovo as stated below. Notice by you shall be effective on the date that the owners and creators of Clovo actually receive the notice. hello@clovo.au
10. Privacy Information
By using the software, you are agreeing that the owners and creators of Clovo may collect, use, and otherwise process your personal information as described in the Clovo Privacy Policy available at clovo.au/privacy-policy. The owners and creators of Clovo may collect, use, licence and otherwise distribute demographic data about users in aggregated form (so that no user is personally identifiable) to assist in market evaluation and for other purposes as reasonably determined by the owners and creators of Clovo.
11. Contact Information
For further information or support regarding this web site, you are encouraged to contact the owners at hello@clovo.au
12. Payment and Renewal
12.1. Clovo charges for its services by taking an application fee charged on each transaction at a rate of 1% of the transaction value, charged to the studio when their client purchases a membership or credit pack that is paid for through the Clovo platform, that is through any of our mobile apps or website. This fee is charged in addition to any payment processing fee and is collected automatically through our payment processor on behalf of us at the time of the transaction.
12.2. Certain upgrades may be paid for with a monthly payment in addition to the application fee. By selecting an Upgrade you agree to pay Clovo the monthly or annual subscription fees indicated for that service. Payments will be charged on a pre-pay basis on the day you sign up for an Upgrade and will cover the use of that service for a monthly or annual subscription period as indicated.
12.3. Unless you notify Clovo before the end of the applicable subscription period that you want to cancel an Upgrade, your Upgrade subscription will automatically renew and you authorise us to collect the then-applicable annual or monthly subscription fee for such Upgrade (as well as any taxes) using any credit card or other payment mechanism we have on record for you. Upgrades can be cancelled at any time in the account page.
12.4. Clovo will have no obligation to provide a refund of upgrade fees however Clovo provides a 30 day refund policy on all annual subscriptions.
12.5. All payments are processed through Stripe. By using Clovo’s payment features, you agree to be bound by Stripe’s Terms of Service (available at stripe.com/legal) in addition to this Agreement. Clovo is not responsible for any errors, outages or issues arising from the Stripe payment processing service.
12.6. Studios accepting payments through Clovo must ensure they comply with all applicable Australian tax obligations, including the collection and remittance of GST where applicable.
13. Clovo User Terms
13.1. By creating an account on Clovo, you agree to provide accurate and complete information about yourself or your business, and to keep this information up to date.
13.2. Studio accounts may create unlimited classes, schedules, membership plans, credit packs, trials, and other content within the platform. We reserve the right to impose reasonable limits on accounts that consume an unfair amount of server resources or that we determine are being used in a manner inconsistent with the intended use of the platform.
13.3. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify Clovo immediately of any unauthorised use of your account.
13.4. Individual client data that is associated with a deleted or deactivated account may be retained for a reasonable period in accordance with our Privacy Policy and applicable legal obligations, after which it may be permanently deleted from our systems.
13.5. We reserve the right to suspend or delete any free account that has not been logged into for 12 months or longer, after providing reasonable notice to the email address on file.
13.6. Studios are responsible for the accuracy of all information they publish through Clovo, including but not limited to class descriptions, schedules, pricing, instructor information, and location details.
13.7. You must be at least 16 years of age to create a Clovo account. If you are under 18, you represent that you have your parent or guardian’s consent to use the Services.
14. Miscellaneous
14.1. This Agreement is personal to you, and you may not assign, transfer or delegate your rights or obligations to anyone.
14.2. In the event that any provision of this Agreement is held to be invalid or unenforceable, pursuant to judicial decree or decision, the remainder of this Agreement shall remain valid and enforceable according to its terms.
14.3. You acknowledge that the owners and creators of Clovo will be irreparably harmed by any breach of this Agreement by you or by your unauthorised use of the Materials or the website and, further, that monetary damages may not be a sufficient remedy for such harm. You agree that the owners and creators of Clovo shall be entitled, without waiving any other rights or remedies and without further demonstration of irreparable harm or the inadequacy of monetary damages, to obtain injunctive or other equitable relief in the event of any breach of this Agreement by you or by your unauthorised use of the Materials or the software.
15. Memberships
15.1. Memberships are recurring subscriptions to real life services provided by your chosen studio and the provision of service is described in the membership plan available at checkout.
15.2. The class allowances specified for a given membership plan are a maximum allowable limit for the billing period of your membership, they do not rollover or accrue and are forfeited at the end of each membership billing period if not used before the next renewal.
15.3. Memberships can be cancelled at any time by a client of a studio. When a membership is cancelled by a client it will still be valid up until the next renewal date.
15.4. Memberships can be cancelled by a studio at any time. When a membership is cancelled by a studio it is up to the studio whether the membership will be cancelled immediately or at the end of the billing period before the next renewal date.
15.5. Memberships cannot be refunded after purchase.
15.6. Memberships may be paused by a studio or client where the studio has enabled this feature. The terms of pausing, including maximum pause duration, are at the discretion of the studio.
16. Credit Packs
16.1. Credit packs are non-recurring studio credits that allow you to use up to the maximum allowance specified on the chosen pack until the expiry date.
16.2. Unused credits on a credit pack will be null and void if not used before the expiry date specified on the credit pack.
16.3. Credits cannot be refunded.
16.4. Studios are allowed to specify a period that credits will be taken if a booking is missed without being cancelled in a certain period before the time of the initial booking.
16.5. Studios may extend the expiry of a purchased credit pack at their discretion.
16.6. Studios may offer credit packs as gift purchases where the feature is enabled. Gift credit packs are subject to the same terms as regular credit packs.
17. Trials
17.1. Trials are offered at the discretion of a studio and can be cancelled at any time.
17.2. Trials may include free trials and introductory offers for new clients at rates determined by the studio.
17.3. Studios may set limitations on trial eligibility, including restricting trials to new clients only.
18. Super Credits
18.1. Super credits are a mechanic that can be used by a studio to provision credits to users for any class at any time. That is for any one super credit, it can be used to book one class of any kind, as long as it is available for booking.
18.2. The super credit feature can be disabled on any Clovo account at any time at our discretion.
19. Bookings
19.1. Clients may book classes through the Clovo mobile apps, website, or landing pages, subject to availability and any booking requirements set by the studio.
19.2. Studios may enable waitlists for classes that have reached capacity. If a spot becomes available, the next client on the waitlist will be notified automatically. Clovo does not guarantee that a waitlisted client will receive a spot.
19.3. Studios may set late cancellation and no-show penalty policies. These penalties may include the forfeiture of a credit or class allowance from the client’s membership or credit pack. The specific penalty terms are set by each studio and are displayed at the time of booking.
19.4. Clients may cancel bookings in accordance with the cancellation policy set by the relevant studio. Cancellations made within the late cancellation window defined by the studio may be subject to penalties as described above.
19.5. Studios may move, reschedule or cancel existing bookings. In the event a studio cancels a class, affected clients will be notified and any credits or allowances consumed by the booking will be returned.
19.6. Clients may book on behalf of dependents, family members, or friends where permitted by the studio, using the dependent booking feature within their account.
19.7. Direct bookings and payments for classes may be accepted by studios without requiring a membership or credit pack, where the studio has enabled this feature.
20. Notifications and Communications
20.1. Certain important messages will be sent from Clovo to users where required for operation of the platform.
20.2. Transactional communications include but are not limited to: new user registration and email verification, forgotten password recovery, waitlist processing notifications, cancelled or changed class notifications, payment confirmations and receipts, booking reminders, and any other communications deemed necessary for the provision of our service.
20.3. These communications may be delivered by email, push notification, SMS, or in-app notification depending on user preferences and the nature of the communication.
20.4. Studios may send custom messages to clients after bookings or purchases, send announcements to all clients, and create automated communications using marketing features within the platform. Studios are solely responsible for the content of these messages and must comply with all applicable laws, including the Spam Act 2003 (Cth).
20.5. Booking reminders may be sent to clients before scheduled classes. The timing and content of reminders is configured by the studio.
21. Refunds
21.1. When refunds are given at the discretion of a studio, the refunded product will immediately be made null and void and can no longer be used as a booking apparatus.
21.2. The Clovo application fee or ‘Stripe platform fee’ is not refunded automatically in the case of a refund and will only be refunded at Clovo’s sole discretion on a case by case basis.
22. Client Management and Data
22.1. Studios are responsible for the management of their client relationships and all client data entered into the Clovo platform. Studios must ensure they have appropriate consent from their clients to collect and store personal information through Clovo, in accordance with the Privacy Act 1988 (Cth) and any other applicable privacy laws.
22.2. Studios may export their client data from the Clovo platform at any time using the data export feature.
22.3. Studios may add clients manually, manage clients using tags, track attendance, and delete clients from their studio. Deletion of a client from a studio does not delete the client’s Clovo account.
22.4. Studios acknowledge that they are the data controller for the personal information of their clients entered into Clovo, and Clovo acts as a data processor on behalf of the studio. Studios must maintain their own privacy policies that adequately disclose their use of Clovo as a service provider.
23. Member Shop and Point of Sale
23.1. Studios may use the Member Shop feature to create, list, and sell physical products to their clients through the Clovo platform. The Member Shop is intended for the sale of physical goods only.
23.2. Studios are solely responsible for the products they sell through the Member Shop, including product descriptions, pricing, stock levels, quality, and compliance with applicable consumer protection laws, including the Australian Consumer Law.
23.3. Studios may process sales at the Point of Sale using Clovo. All Point of Sale transactions are subject to the same application fee and payment processing terms outlined in Section 12.
23.4. Studios are responsible for the fulfilment of all orders placed through the Member Shop, including tracking inventory and managing order fulfilment.
23.5. Product returns and refunds for Member Shop purchases are at the discretion of the studio, subject to the studio’s obligations under the Australian Consumer Law.
23.6. The sale of digital goods, digital products, digital downloads, gift cards, vouchers, or any other non-physical items through the Member Shop is strictly prohibited. The Member Shop feature is intended exclusively for the sale of physical, tangible goods.
23.7. Any studio found to be selling digital goods or non-physical items through the Member Shop may, at Clovo’s sole discretion, have the Member Shop feature removed from their account or have their entire Clovo account suspended or terminated. Clovo reserves the right to take such action without prior notice where it determines a violation of this clause has occurred.
24. Landing Pages
24.1. Clovo provides landing pages that allow studios to offer browser-based bookings and payments. Studios may customise the subdomain of their landing page.
24.2. Studios are responsible for the content displayed on their landing pages and must ensure it complies with all applicable laws, including the Australian Consumer Law and the Competition and Consumer Act 2010 (Cth).
24.3. Clovo reserves the right to modify, suspend, or remove any landing page that violates this Agreement or applicable law.
25. Integrations
25.1. Clovo provides integrations with third-party services, including but not limited to the Clovo WordPress Plugin, website timetable embeds, and payment processing through Stripe.
25.2. Your use of third-party integrations is subject to the terms and conditions of those third-party services in addition to this Agreement. Clovo is not responsible for the functionality, availability, or security of third-party services.
25.3. Studios may access their Clovo ‘studio code’ for use with certain integrations. Studios are responsible for keeping their studio code secure and must not share it with unauthorised parties.
26. Liability Waivers
26.1. Studios may create and require liability waivers from their clients through the Clovo platform.
26.2. The content, enforceability, and legal validity of any liability waiver created by a studio is the sole responsibility of the studio. Clovo provides the waiver feature as a tool only and does not provide legal advice regarding the content or enforceability of waivers.
26.3. Clovo will store signed waivers on behalf of the studio but makes no guarantees regarding the indefinite retention of waiver records. Studios should maintain their own copies of all signed waivers.
27. Staff and Instructor Management
27.1. Studios may add staff members and instructors to their Clovo account. Studios are responsible for ensuring they have appropriate authorisation to create staff profiles and publish instructor information, including photographs and biographical details.
27.2. Studios may assign substitute instructors to classes and manage staff tasks through the platform.
27.3. Trainer profiles may be made publicly visible through the studio’s Clovo apps and landing pages. Studios must ensure they have consent from their staff to publish this information.
28. Service Availability
28.1. Clovo will use commercially reasonable efforts to make the platform available at all times. However, Clovo does not guarantee uninterrupted access and may experience downtime for maintenance, updates, or due to circumstances beyond our control.
28.2. Clovo reserves the right to modify, update, or discontinue any feature of the platform at any time, with or without notice. Where practicable, Clovo will provide reasonable notice of significant changes.
28.3. Clovo may temporarily close or restrict access to certain features during scheduled maintenance windows.
29. Studio Obligations
29.1. Studios using Clovo agree to provide accurate and current business information, including registered business address, ABN or ACN where applicable, and details of their service offering.
29.2. Studios must comply with all applicable laws in their jurisdiction, including but not limited to the Australian Consumer Law, Privacy Act 1988 (Cth), Spam Act 2003 (Cth), and any applicable state or territory legislation relating to the operation of their business.
29.3. Studios are responsible for their own business operations and the services they provide to their clients. Clovo is a platform provider and is not a party to any agreement between a studio and its clients.
29.4. Studios must not use the Clovo platform to facilitate any unlawful activity or to mislead or deceive consumers.
30. Marketing Features
30.1. Studios may use Clovo’s marketing features, including referral programs, client achievement tracking, introductory offers, social timetable image generation, and timetable sharing.
30.2. Studios are solely responsible for the terms and conditions of any referral programs, promotional offers, or incentive programs they create using Clovo’s marketing tools.
30.3. Studios must ensure that any marketing content created or distributed through Clovo complies with applicable laws, including the Australian Consumer Law and the Spam Act 2003 (Cth).
31. Governing Law and Jurisdiction
31.1. This Agreement is governed by and construed in accordance with the laws of Queensland, Australia. You agree to submit to the exclusive jurisdiction of the courts of Queensland, Australia, for the resolution of any disputes arising out of or in connection with this Agreement.
31.2. If you are a consumer within the meaning of the Australian Consumer Law, nothing in this Agreement excludes, restricts or modifies any rights or remedies, or any guarantee, right or obligation imposed on Clovo by the Australian Consumer Law or any other applicable law which by law cannot be excluded, restricted or modified.
32. Account Security
32.1. You are responsible for safeguarding the password and any other credentials used to access your Clovo account. You must not share your account credentials with any third party.
32.2. You must immediately notify Clovo at hello@clovo.au if you become aware of any unauthorised use of your account or any other breach of security.
32.3. Clovo will not be liable for any loss or damage arising from your failure to protect your account credentials.
33. Data Retention and Deletion
33.1. Clovo retains user data for as long as your account is active or as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements.
33.2. Upon account deletion, Clovo will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law or for legitimate business purposes as outlined in our Privacy Policy.
33.3. Studio client data may be retained for a reasonable period following account closure to comply with legal and regulatory requirements.