Use live records
Begin with the current client, class, plan, payment, product, message, or studio state.
Reporting & retention
Give retention risk a clear order of attention.
Prioritise follow-up with a clear client-level retention score built from current risk signals.
- 18 membersat risk
- 7 duefollow-ups
- 84.2%30-day retention
Illustrative studio data shown
Every signal represents a person
See the member behind the movement in the data.
Visits, bookings, payments, membership state, and recent behaviour become useful when they help the studio recognise who is thriving and who may need attention.
Prioritise follow-up with a clear client-level retention score built from current risk signals. The product detail matters because it supports a real member, staff member, and studio moment.
Why it matters
One feature. Three connected outcomes.
Prioritise follow-up with a clear client-level retention score built from current risk signals. Clovo keeps the surrounding context available before, during, and after the action.
For members
- A shorter pathThe intended action stays clear and close to the live studio experience.
- One accountWhere members are involved, the result stays attached to their existing Clovo relationship.
For studio teams
- Current contextStaff see the feature beside the client, class, payment, plan, product, or task it affects.
- Clear controlThe studio keeps the relevant setup and operational decision inside Clovo.
For the record
- Useful historyThe outcome remains available for service, reporting, or follow-up.
- Less reconciliationConnected records reduce duplicate entry and side-channel admin.
From signal to member context
Find the reason before choosing the action.
Clovo keeps the retention signal beside the bookings, visits, plans, and payments that help staff interpret it. Prioritise follow-up with a clear client-level retention score built from current risk signals.
- Start from the current Clovo studio record.
- Show the status and context staff need to decide.
- Keep the member-facing result in sync where relevant.
- Preserve the outcome as part of the useful history.
Illustrative product detail shown
Illustrative studio activity shown
Retention as a studio habit
Make follow-up specific, timely, and visible.
Teams can prioritise attention, record the next step, and see whether the member’s behaviour changes.
- See the latest action and current state.
- Understand who or what the action belongs to.
- Give the next staff member a useful handover.
- Use the history for service, reporting, or follow-up.
Feature by feature
What ghost Score connects.
The exact controls reflect the studio configuration, member context, and staff permissions involved.
01What it handlesGhost Score
Prioritise follow-up with a clear client-level retention score built from current risk signals.
- Current feature state
- Relevant studio context
- Connected operational record
02Where it appearsWhere it appears
The capability appears in the relevant retention workflow, with the surrounding Clovo record close by.
- Dashboard or staff surface
- Member surface where relevant
- Live studio information
03What staff controlWhat staff control
The studio retains the configuration, audience, timing, eligibility, or operational decision that applies to the feature.
- Studio-owned settings
- Permission-aware actions
- Visible current status
04What stays connectedWhat stays connected
Clovo preserves the useful relationship between the action and the client, class, payment, plan, message, product, or studio event behind it.
- One source of truth
- Useful activity history
- Context for the next action
Designed for everyday studio work
Start with the action. Keep the context.
Ghost Score works as part of Clovo’s connected booking, payments, member experience, and studio operations platform.
Apply studio rules
Respect the configuration, eligibility, timing, and permissions that apply.
Show the status
Make the current result understandable without reconstructing a separate workflow.
Update connected views
Keep staff and member surfaces aligned where the feature appears in both.
Preserve the outcome
Retain useful history for the next service, operational, reporting, or follow-up moment.
Stay in one platform
Reduce duplicated data, disconnected tools, and manual reconciliation around the action.
Common questions
Ghost Score, without another admin project.
What does ghost Score do in Clovo?
Prioritise follow-up with a clear client-level retention score built from current risk signals.
Where does ghost Score appear?
It appears in the relevant Clovo studio workflow and stays connected to the member, class, plan, payment, message, product, or operational record involved.
Can studio staff control ghost Score?
Yes. The available controls sit inside the studio’s Clovo workspace and reflect the current configuration and staff permissions.
Does ghost Score work with the rest of Clovo?
Yes. The result remains part of the same connected platform, so staff do not need to reconcile a separate tool or duplicate the surrounding studio data.
The whole workflow is included
Put ghost Score to work.
Clovo brings booking, payments, member experience, and studio operations together in one platform built for boutique fitness.