Credits nearing expiry
See unused pack value while there is still time to help a client book and get what they paid for.
Ghost Alert retention
See the quiet change before a client drifts away.
Ghost Alert brings early retention signals into one clear, staff-only view, so your team can reconnect while the relationship is still warm.
- Daily reviewFresh signals each morning
- Staff-only scoreContext stays with your team
- Human follow-upPrompts, not automation
Retention starts earlier
Notice the pattern before it becomes a cancellation.
Most retention tools describe what has already happened. Ghost Alert is built for the earlier moment: when a small change in routine may still be a chance for a thoughtful conversation.
Nothing booked
Spot active members whose diary has gone quiet before a slipped routine turns into a lost habit.
Repeated no-shows
Bring a developing attendance pattern into view so your team can understand what is getting in the way.
Repeated cancellations
Notice when ordinary schedule changes begin to look like a client who may need a little flexibility or help.
App inactivity
Use a gentle engagement signal without exposing a client’s private in-app activity to studio staff.
A clearer place to start
Prioritise care without reducing people to a prediction.
Each eligible client receives a staff-only Ghost Score based on the current mix of retention signals. Low, Elevated and Higher states help your team decide where a personal check-in may matter most.
- See the score on the client profile and throughout Ghost Alert.
- Review the signals and client history behind the prompt.
- Apply the context your team already knows about the person.
- Treat the score as a conversation starter, never a verdict.
From signal to working list
Give the whole team one retention view.
The Members with nothing booked report gathers active members with an empty diary alongside their membership, last booking and Ghost Score. Export the list when your team is ready for a focused follow-up session.
- Keep the five most recent unactioned alerts on the main dashboard.
- Review every open alert in the dedicated Ghost Alerts area.
- Use daily email and push digests to keep follow-up visible.
- Share the work instead of leaving retention to one owner’s memory.
Technology notices. Your team cares.
Turn an alert into a human follow-up.
The best retention message may be as simple as, “We haven’t seen you in a little while—how are you going?” Ghost Alert keeps the next step close without making the relationship feel automated.
Send a prefilled email
Start with the client and the reason for checking in, then make the message sound like your studio.
Create a follow-up task
Put the right staff member in charge and keep the personal context attached to the work.
Mute when no contact is needed
Life changes. Close the prompt when your team knows the situation and a message would not help.
Common questions
Retention support that still feels personal.
Does Ghost Alert decide that a client will leave?
No. The signals and Ghost Score are prompts for your team to look more closely. A quiet week may be ordinary, and the studio’s knowledge of the client should always guide the response.
Where do Ghost Alerts appear?
The five most recent unactioned alerts appear on the main dashboard. The full Ghost Alerts area keeps the wider list organised, and optional daily email and push digests can keep open alerts visible.
Who can turn Ghost Alert on?
Studio owners and staff with setup access can enable Ghost Alert from Settings, then find alerts under Operations > Ghost Alerts.
Can my team see a client’s private app activity?
No. Clovo can surface an inactivity signal without exposing private client activity. Staff see the retention context they need for a considerate follow-up.
Ghost Alert is available now
Make retention a shared habit, not another report to remember.
Bring early signals, client context and team follow-up together inside Clovo Studio.