How to create credit packs in Clovo

A credit pack is a prepaid bundle of classes a client buys once and uses as they go. Unlike a membership, it does not renew automatically — so it suits people who want flexibility without committing to a subscription. It also works neatly alongside a membership, for example when a member wants to add a private session or a workshop on top of their plan.

This guide covers how to build a pack in Clovo Studio: giving it a clear job, setting the expiry, defining which classes its credits can book, and marketing it around the flexibility that makes packs sell.

Create the pack, step by step

1. Give the pack one clear job

   Start with the buying moment, not the product. A casual 10-class pack, a short opening special, a workshop bundle and an add-on service all sell differently. The best packs make one decision easy, so resist the urge to bundle several ideas into a single product.

2. Open the packs area

   In Clovo Studio, go to Products › Packs and choose Add Pack.

3. Name it, describe it, price it

   Write a name a client understands at a glance and a short description that makes the use case obvious. Set the price, including GST where applicable.

4. Set the expiry

   Expiry is calculated from the purchase date unless you set a hard expiry date. Choose the model that matches the pack's job.

   • Relative expiry — the pack expires a set number of days after purchase. Good for casual packs, where each client gets the same window from when they buy.
   • Hard expiry — every purchase expires on one fixed date. Useful for an opening special or seasonal offer where the pack should also come off sale at that time.

   If a client needs a little longer, you can extend a purchased pack for that individual without changing the pack itself.

5. Set the class inclusions

   Use Add Classes to define exactly what the credits can book. Inclusions are grouped, so a single pack can carry more than one rule. For example, give 10 credits for any regular group class, then add a separate, limited inclusion for one private reformer class. Grouping keeps premium formats from being drained by general bookings.

6. Publish and market it

   Create the pack, then lead with flexibility wherever you list it — casual training, returning after travel, trying the studio before committing to a membership, or gifting a block of sessions. The clearer the use case, the easier the pack is to buy.

Packs, memberships and how they fit together

Packs and memberships solve different problems, and most studios run both. A membership renews automatically and rewards a regular weekly habit. A credit pack is bought once, doesn't renew, and gives clients control over when they use it — which is exactly what a casual or returning client wants.

Because the two coexist, a member can buy a pack as a top-up: a few extra credits for a workshop or a private session that sits outside their plan. Think of packs as the flexible layer around your recurring revenue, not a replacement for it.

Common questions

What to remember

• A credit pack is a prepaid, one-time purchase — it never renews, which is what makes it flexible.
• Choose relative expiry for ongoing casual packs and hard expiry for specials that should also stop selling on a fixed date.
• Grouped inclusions let one pack mix a generous regular allowance with a tightly limited premium class.